Our family is becoming more tightly knit than ever!
If you have trouble accessing your Online Banking accounts, you may need to clear the cache on your web browser. Instructions for the most commonly used web browsers are below:
Go to the three-dot menu at the upper-right of Chrome to select Settings > Advanced > Privacy and security > Clear browsing data or History > History > Clear browsing data or More tools > Clear browsing data. Or type “chrome://settings/clearBrowserData” in the address bar without the quotation marks.
Go to the three-dot menu in Microsoft Edge and select Settings > Privacy & security; in the fly-out menu, click the button under Clear browsing data that reads “Choose what to clear.”
Internet Explorer 11
Go to the little gear in the upper right-hand corner and select Internet Options in the Browsing History section, click Delete, choose what to delete, and click the Delete button.
Click Clear History in the History menu. Then in the pop-up, pick a timeframe for how far back you want to erase. This is doing a lot more than deleting the browser history, however—it also takes out your cookies and data cache.
In the latest version of Firefox go to the hamburger menu (the three lines in the top right corner) and section Options > Privacy & Security. You’re instantly in the Content Blocking section; scroll down to get to History. This section has a Clear History button. Click it to pick a time range to clear (1, 2, 4, or 24 hours—or everything), and what data to dump (history, logins, forms/search, cookies, and cache).
As you know, Biddeford Savings and Mechanics Savings became divisions of Maine Community Bank on January 1, 2020. In an effort to bring us even closer together, we merged our core operating systems. Starting September 21, you will notice our family logo in more places, including our statements and within our online and mobile banking channels. We are excited to introduce improvements to your banking experience, especially cross-branch banking from Kennebunk to Lewiston–you will be able to use any of our nine branch locations and ten ATMs for your banking needs!
Rest assured there will be no changes to your debit cards, checks, account numbers, or direct deposits. However, with any system maintenance comes some changes and disruptions in service, which we have outlined below.
- We’ve simplified your Online Banking login process so you can sign in with fewer clicks.
- When you log in to Online Banking on or after September 21, you will notice the Maine Community Bank Family logo in the top left corner.
- When you log in to your Online Banking account on or after September 21, you will be prompted to answer your multi-factor authentication challenge questions. If you are unsure of the responses to your questions, we recommend updating these questions and answers before September 18.
- You will stop receiving your SecureAlerts after 5:00 PM on September 18. Alerts you had previously established through Online Banking or Mobile Banking via email, text, or push notifications will have to be reestablished after September 21.
- Our Online Banking links are changing so if you have the Login page saved as a favorite, you will need to save the new URL on or after September 21.
BILL PAY & POPMONEY
- Any bill payment currently scheduled will be processed as normal.
- If you use Popmoney, you will have to re-enroll on or after September 21.
- All Quicken and Quickbooks users will need to disconnect their current Biddeford Savings connection and reconnect under Maine Community Bank Retail Online or Maine Community Bank Business Online on or after September 21
- You can find instructions for updating your Quicken or QuickBooks connection by following the links below:
- Please note that Intuit aggregation services, specifically Express Web Connect, will be interrupted for up to 3-5 business days. We encourage you to download a QFX/QBO file during this outage. The following services will not work during the 3-5 day window following the conversion:
- Quicken Windows/Mac Express Web Connect
- QuickBooks Online
- Mint – we recommend that you do not open Mint for 3-5 business days after the conversion to ensure the Mint product is updated correctly. Once that period has passed, no additional action should be required.
- We strongly recommend using Direct Connect as it provides the best connectivity available for Quicken and QuickBooks.
- If you need assistance reconnecting your accounts after following the instructions provided, please reach out to Intuit for technical support:
PERSONAL MOBILE BANKING
- When you open your Mobile Banking app on or after September 21, you will be prompted to update your app with the Maine Community Bank Mobile Banking app and accept the terms and conditions.
- You will see an updated app with the Maine Community Bank name and lamppost icon. The name of the app will be “MCB Mobile”.
- If you are downloading the app for the first time, search for “Maine Community Bank Mobile Banking” in the app store on your device.
- Any alerts you have set up within Mobile Banking will need to be reestablished on or after September 21.
BUSINESS MOBILE BANKING
- On or after September 21, you will need to delete the old Mechanics Savings Business Mobile Banking app from your device.
- Prior to downloading the new Maine Community Bank Business Banking app, sign in to your Business Online Banking and answer your multi-factor authentication challenge questions. If you are unsure of the responses to your questions, we recommend updating these questions and answers before September 18.
- Search for Maine Community Bank Business Mobile Banking in the app store on your device. The name of the app will be “MCB Business”
- Download the Maine Community Bank Business Mobile Banking app and accept the terms and conditions.
- Any alerts you have set up within Business Mobile Banking will need to be reestablished on or after September 21.
STATEMENTS & NOTICES
- After September 18, all statements and notices will display the Maine Community Bank Family logo.
- Any emails you receive from us regarding your digital activity or alerts will be sent from an @mainecb.com email address.
- If you are a CardValet user, you will need to re-enroll in CardValet on or after September 21 to ensure your debit card alerts and preferences are updated accurately. When you re-enroll, you will also see an updated debit card image in the app that displays our Maine Community Bank Family logo.
- Starting in October, the Home Equity Line of Credit (HELOC) payment date will change from the 12th to the 10th of the month.
- Loan bills and remittance tickets will have the Maine Community Bank Family name and logo.
- Commercial Line of Credit customers, we have been listening! Effective with your bill generated in September, we will simplify the Interest Due calculation. Rather than including an estimate of the interest to the due date, it will now be the amount of interest due on the billing date.
- Effective September 21, cross-branch banking and free ATM access will be available at all Biddeford Savings AND Mechanics Savings locations from Lewiston to Kennebunk!
- After September 21, you will have the option to receive an ATM-only card if you do not want a debit card but still want the ability to access your funds at the ATM. The ATM card will display the Maine Community Bank Family logo.
- A new online account opening option will be available on our website later this year.
- Apple Pay, Google Pay, and Samsung Pay will be available later this year.